Disclosure

Our Public Disclosure

LICENSING INFORMATION

Review My Claim NZ Limited (FSP777615) holds a licence issued by the Financial Markets Authority to provide financial advice.

NATURE AND SCOPE OF THE ADVICE

Review My Claim through their accredited financial advisers provides advice to their clients health insurance and claims review services.

We only provide financial advice about products from certain providers:

  • For health insurance, we work with 1 provider – nib.

In providing you with financial advice, we will only consider existing health insurance policies (if any).

DUTIES INFORMATION

Review My claim and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
  • exercise care, diligence, and skill in providing you with advice
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.

FEES & EXPENSES

Review My Claim NZ charge fees for claims management and an initial claims review.

CONFLICTS OF INTEREST AND INCENTIVES

Review My Claim receives a commission for the advice it gives.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.

Review My Claim NZ Limited monitors these registers and provides additional training where necessary. Review My Claim NZ Limited performs an annual review of our compliance programme and a review of our compliance programme is undertaken annually by a reputable compliance adviser.

COMPLAINTS HANDLING AND DISPUTE RESOLUTION

If you have a problem, concern, or complaint about any part of my service, please tell me so that I can try to fix the problem. We have an internal complaint process and if I am unable to promptly resolve your complaint it will be referred to Review My Claim NZ Limited who will investigate the issues further.

Alternatively, you can contact our Managing Director directly by:

Telephone:    (021) 956 156 | Email: contact@reviewmyclaim.co.nz

Address:         35 Strong Street, St Johns, Auckland 1072

If you are not satisfied with our response you have the right to refer your complaint to Financial Services Complaints Limited (FSCL).  FSCL is an independent dispute resolution scheme approved by the Minister of Consumer Affairs and will help you to resolve your complaint.  There is no cost to you to use the services of FSCL.

FSCL can be contacted on:

Telephone: 0800 347 257 | Email: info@fscl.org.nz

Address: P O Box 5967, Lambton Quay, Wellington 6011